TFW MindBody Connect App

Getting Started On Your Phone

Head to your App store on your phone and search for “MindBody Connect”. Download the app then follow the two steps below.

Step 1: Register for the app

Register with your email address and create a new password just for the app. Make sure to register with the email address that you use at MINDBODY businesses.

Step 2: Check your email

You should see a message from MINDBODY Connect. Click the link inside to activate your account. You’ll go to a page that lists the accounts synced with your app.

 

Frequently Asked MindBody Connect App Questions:

Sometimes things just don’t go as smoothly as we hoped. So we drew up some quick answers for you in case something goes awry in the install process.

General Issues:

General issues are related to things that could possibly go wrong with password set ups, old software or phones. Things like this.

I’m not able to download the MindBody Connect App from Google Play, but I’m using a supported device.

If you’re using an older version of Android operating system, then Google Play might not let you download MINDBODY Connect. You currently need to have version Ice Cream Sandwich or newer to use the app.

I downloaded the MindBody Connect App from the App Store, but it seems like an older version.

If you’re not using the latest version of iOS, then iTunes might force you to download an older version of MINDBODY Connect.

When I tried to register for the app, it said that my login information is incorrect, but I’m able to log into the business’s site online just fine. How can I fix this?

You’ll need to set up a brand new password to register for MINDBODY Connect. Make sure to use the same email address that you’ve left on file with businesses that use MINDBODY.

How can I tell if I’m signed up for a class?

Once you’ve signed up for a class, you’ll notice a small green tag next to the class on your upcoming schedule. If you’re on the waitlist to get into the class, the tag will be blue until you’re added to the roster. Visit your schedule to see a list of classes you’ve signed up for.

How to update to the latest version of MINDBODY Connect.

  • IOS
    Open the App Store app and tap Updates at the bottom, on the right. If you need to update the app, then you’ll see it listed under Pending Updates. Just tap Updateto get the newest version.
  • Android
    Open the Play Store app, tap the icon at the top left, and then choose My apps. If you need to update the app, then you’ll see it listed under Updates. Just tap Updateto get the newest version.

Syncing Issues:

Anything related to syncing your account and not being able to sign up would be under here.

I didn’t get the MindBody Connect App activation email. What should I do?

You can resend the email from inside the app.

  • iOS
    Go to Options and tap Resend Activation Email. If you don’t see the resend link, tap Sync Account.

  • Android
    Tap the MINDBODY Connect icon at the top left. Choose My Info, then tap the Settings icon at the top right, and then tap Sync Accounts.

How Do I Re-Sync my MindBody Connect App?

  1. Log in to MINDBODY Connect.
  2. Navigate to the Options screen.
  3. Click Sync Account.
  4. You’ll receive an email and should open it and click the link.
  5. In the page that pops up, they should search for your business and then click on it.
  6. The screen should populate with the client’s email address and prompt for a password.
  7. Enter the password and click Sync.
  8. Your business will be added to the client’s favorites in MINDBODY Connect, and they will have the option to launch the MINDBODY Connect app (if on a mobile browser). The app should now be synced.

Some of my accounts synced in the app, but some of them didn’t. How can I sync the rest?

MINDBODY Connect syncs your accounts by matching two pieces of information with businesses you visit: your email address and your first name. If some of your accounts successfully synced, but others did not, then you may have used an alternate email address when you registered with the businesses that aren’t syncing in MINDBODY Connect. It’s also possible that your name was misspelled when your accounts were created with the businesses. Not to point any fingers, but if there’s a chance that you misspelled your name when you registered for the app, then you might want to check your profile as well.

If one of your accounts uses an email address that’s different from the one you use in MINDBODY Connect, then resend the Activation Email and use the link inside to sync the missing accounts. Make sure you have the email and password that you use for the accounts you’d like to sync.

I clicked the link from the activation email, but I don’t see all of my accounts synced.

Scroll to the bottom of the screen to find a section called, “Not connected to one of your locations?” From here, you can search for businesses you visit; tick the checkbox below the search field to limit the search by your location.

Once you find a business you have an account with, click the arrow on the right to log in. Enter the email and password you use to log into that business’s site, then press Sync. Voilà! You’re connected. Repeat this process for all of your favorite businesses.

The link in the activation email expired. How can I get another one?

To keep MINDBODY Connect as secure as possible, the activation email has a pretty short shelf life: 72 hours. If you can’t get to it within the three-day window, then just resend the activation email from inside the app.

Why can’t I see a business I go to in MINDBODY Connect? I know they use MINDBODY.

If you can’t find a business in the app and you know they use MINDBODY, that means they’ve opted out of MINDBODY Connect. They may have done so with good reason (e.g., they offer an app of their own), but it could also be that they’ve never heard of it. Let the business know that you’re interested in booking from your phone to see what solutions they can offer.

A business in my Favorites list shows up grey. What does this mean?

If a business looks grey in your Favorites list, that means they’ve opted out of MINDBODY Connect. They may have done so with good reason (e.g., they offer an app of their own), but it could also be that they’ve never heard of it. Let the business know that you’re interested in booking from your phone to see what solutions they can offer.

I’ve already activated my account, but I’ve signed up at more business since then. How can I sync these to my MINDBODY Connect account?

  • IOS
    Go to Options and tap Sync Account.
  • Android
    Tap the MINDBODY Connect icon at the top left. Choose My Info, then tap the Settings icon at the top right, and then tap Sync Accounts.